Terms of Service

By accessing or using Knytt's services, including our AI-powered product discovery platform, website, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Knytt provides an AI-powered product discovery and conversational search platform for Shopify stores. Our Services include: - A chat widget that can be embedded on your Shopify store. - Semantic search and product recommendation engine. - Product catalog synchronization with your Shopify store. - Analytics and insights dashboard. - Related tools, APIs, and documentation. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

To use certain features of our Services, you must create an account. You agree to: - Provide accurate, current, and complete information during registration. - Maintain the security of your account credentials. - Promptly update your account information if it changes. - Accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account at support@knytt.io.

You agree not to use the Services to: - Violate any applicable law, regulation, or third-party rights. - Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable. - Interfere with or disrupt the Services or servers or networks connected to the Services. - Attempt to gain unauthorized access to any part of the Services. - Use the Services to send unsolicited communications (spam). - Reverse engineer, decompile, or disassemble any aspect of the Services. - Use automated means (bots, scrapers) to access the Services without our prior written consent. - Resell, sublicense, or redistribute the Services without authorization.

The Services, including all content, features, and functionality (including but not limited to text, graphics, logos, software, and AI models), are owned by Knytt and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of your content, including product data synced from your Shopify store. By using our Services, you grant Knytt a limited, non-exclusive license to use your content solely to provide and improve the Services.

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and share your information. By using the Services, you consent to the data practices described in our Privacy Policy. You are responsible for ensuring that your use of the Services complies with applicable data protection laws, including obtaining any necessary consents from your customers whose data may be processed through the Services.

Certain features of the Services may require payment. Current pricing information is available on our website. We reserve the right to change our pricing with 30 days' advance notice. - All fees are non-refundable unless otherwise stated. - You are responsible for all applicable taxes. - If payment fails, we may suspend access to paid features until payment is resolved. Early access and beta participants may be subject to special pricing terms as communicated separately.

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to: - Scheduled maintenance (we will provide advance notice when possible). - Unscheduled maintenance or emergency repairs. - Factors beyond our reasonable control, including force majeure events. We are not liable for any loss or damage resulting from service interruptions.

To the maximum extent permitted by law, Knytt and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Services. Our total liability for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you paid to Knytt in the twelve (12) months preceding the claim.

You agree to indemnify, defend, and hold harmless Knytt and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with: - Your use of the Services. - Your violation of these Terms. - Your violation of any third-party rights. - Any content you submit through the Services.

Either party may terminate these Terms at any time by providing written notice. Upon termination: - Your right to use the Services will immediately cease. - We will delete your account data within 30 days, unless retention is required by law. - Sections that by their nature should survive termination will continue to apply. We may suspend or terminate your access immediately if we believe you have violated these Terms.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts located in the United States.

If you have any questions about these Terms, please contact us at: - **Email:** legal@knytt.io - **Website:** https://knytt.io/contact