Privacy Policy

We collect information you provide directly to us, such as when you create an account, join our waitlist, contact us, or otherwise communicate with us. This may include: - **Contact information:** your name, email address, and company name. - **Account information:** your Shopify store URL and account credentials used to connect your store to Knytt. - **Product data:** product catalog information, including titles, descriptions, images, pricing, and inventory data synced from your Shopify store. - **Usage data:** information about how you and your customers interact with Knytt, including search queries, conversation logs, and product recommendations served. - **Device and technical data:** IP address, browser type, operating system, and other technical information collected automatically when using our services.

We use the information we collect to: - Provide, maintain, and improve our services, including AI-powered product discovery and search. - Process and fulfill your requests, including waitlist registration and account setup. - Train and improve our machine learning models to deliver better product recommendations. - Send you technical notices, updates, security alerts, and support messages. - Communicate with you about products, services, and events offered by Knytt. - Monitor and analyze trends, usage, and activities in connection with our services. - Detect, investigate, and prevent fraudulent transactions and other illegal activities.

We do not sell your personal information. We may share information about you as follows: - **Service providers:** with third-party vendors, consultants, and service providers who need access to such information to carry out work on our behalf (e.g., cloud hosting, analytics). - **Shopify:** with Shopify as necessary to provide our integration services. - **Legal requirements:** if required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws or legal processes. - **Business transfers:** in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business. - **With your consent:** with your consent or at your direction.

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account or request that we no longer use your information, please contact us at privacy@knytt.io. We will respond to your request within 30 days.

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All data is encrypted in transit using TLS and at rest using AES-256 encryption. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

Depending on your location, you may have certain rights regarding your personal information, including: - **Access:** the right to request access to the personal information we hold about you. - **Correction:** the right to request correction of inaccurate personal information. - **Deletion:** the right to request deletion of your personal information. - **Portability:** the right to request a copy of your personal information in a portable format. - **Objection:** the right to object to the processing of your personal information. To exercise any of these rights, please contact us at privacy@knytt.io.

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our services. We use essential cookies required for the service to function and analytics cookies to understand how our services are used. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable cookies, some parts of our services may not function properly.

Our services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

If you have any questions about this privacy policy, please contact us at: - **Email:** privacy@knytt.io - **Website:** https://knytt.io/contact